Operations Associate

hace 2 semanas

Barcelona, Barcelona, España C.H. Robinson A tiempo completo
Job Title: Associate Operations

C.H. Robinson is seeking a highly skilled Associate Operations professional to join our European Surface Transportation division in Barcelona.

Job Summary:

We are looking for a detail-oriented and organized individual to perform basic operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers. The successful candidate will work closely with our team to ensure the accuracy and efficiency of our operations.

Key Responsibilities:
  • Execute operational tasks with a focus on quality and efficiency, including providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing.
  • Monitor task boards and assigned email accounts to respond to customer and carrier requests.
  • Document events utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures and training.
  • Follow through on customer or carrier requests to ensure satisfaction, and escalate questions or requests when necessary.
  • Validate and ensure the accuracy of load data in systems according to CHR and customer standards.
Requirements:
  • High school diploma or GED.
  • Previous customer service or sales experience.
  • Fluent communication in both English and Spanish.
  • Ability to work evenings and/or weekends (select roles only).
Preferred Qualifications:
  • Bachelor's degree from an accredited college or university.
  • Basic proficiency in Microsoft Office Suite of programs.
  • Previous customer service experience in a call center or similar environment.
  • Demonstrated communication, prioritization, and time management skills.
  • Prior work experience that required attention to detail and accuracy.
What We Offer:

C.H. Robinson offers real opportunities to grow your talent in a fast-moving, global organization. Our fun, open, and inclusive workplace encourages innovative thinking and fosters creativity and collaboration.

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