Operations Associate

hace 1 semana

Barcelona, Barcelona, España Lime A tiempo completo
Job Title: Operations Associate - Barcelona

Lime is a leading provider of shared electric vehicles, and we're seeking a highly motivated and organized Operations Associate to join our team in Barcelona. As an Operations Associate, you will play a critical role in ensuring the smooth operation of our fleet, coordinating with teams in the warehouse and in the field, and providing exceptional customer service.

Key Responsibilities:
  • Hire, train, and provide coaching to Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicles.
  • Build a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for Barcelona.
  • Define new processes and best practices to drive operational excellence within the warehouse.
  • Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s).
  • Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s).
  • Provide complaint management and customer incidents investigation support.
  • Partner with the local Government Relations representative to manage key Legal, Regulatory, and Safety issues.
  • Maintain positive relationships between customers, regulators/city officials, employees, and Lime management.
  • Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.
Requirements:
  • Fluent verbal and written English, Spanish, and Catalan language skills.
  • 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position.
  • Experience leading teams or groups preferred.
  • Demonstrated expertise with the Barcelona region and ability to anticipate operational needs and/or challenges within this area.
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
  • Familiarity with Excel and Google Sheets (Tableau and SQL knowledge would be a bonus) with the ability to navigate and draw inference from data.
  • Excellent communication and stakeholder management skills.
About Lime:

Lime is a global community of smart, caring, talented individuals working together to deliver world-changing results. We strive to create an experience that enables Limers to do their best work. We offer competitive salaries, performance-based annual bonuses, and pre-IPO equity. We also provide health and wellness offerings, flexible vacation policies, and support for retirement and financial goals.

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