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Operations Associate
hace 2 meses
C.H. Robinson is seeking a skilled Associate Operations Coordinator to support our European Surface Transportation division in Barcelona.
This key position involves performing operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers. With a focus on data integrity, quality, and efficiency, you will execute tasks such as providing shipment information, creating orders, and tracking shipments, in accordance with office and company policies and standard operating procedures (SOPs).
Responsibilities- Execute operational tasks with a focus on quality and efficiency, including providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing.
- Monitor task boards and assigned email accounts to respond to customer and carrier requests.
- Document events utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures and training.
- Follow through on customer or carrier requests to ensure satisfaction, escalating questions or requests when necessary.
- Validate and ensure the accuracy of load data in systems according to CHR and customer standards.
- Perform other duties or responsibilities as assigned according to the team and/or country-specific requirements.
- High school diploma or GED.
- Previous customer service or sales experience.
- Fluent communication in both English and Spanish.
- Ability to work evenings and/or weekends (select roles only).
- Real opportunities to grow your talent in a fast-moving, global organization.
- A fun, open, and inclusive workplace that encourages innovative thinking.
- Possibility to develop your language skills in our multilingual offices.
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent.
- Modern office location with convenient access.
- Fun activities and various events to foster team spirit.
- Comprehensive benefits: competitive salary and performance-based bonuses, meal voucher, life insurance, healthcare plan as well as Employee Assistance Program (EAP) and Employee Stock Purchase Plan (ESPP) after one year of employment.
C.H. Robinson values diversity and inclusion in the workplace and encourages applicants from diverse backgrounds to apply.
