Operations Associate, Barcelona
hace 2 días
About the Role:
We are seeking a highly skilled and experienced Operations Associate to join our Barcelona team. As an Operations Associate, you will play a critical role in enhancing our fleet, coordinating our teams in the warehouse and in the field, and providing local support to our riders.
Key Responsibilities:
- Hire, train, and provide coaching to Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicles.
- Build a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for Barcelona.
- Define new processes and best practices to drive operational excellence within the warehouse.
- Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s).
- Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s).
- Provide complaint management and customer incidents investigation support.
- Partner with the local Government Relations representative to manage key Legal, Regulatory, and Safety issues.
- Maintain positive relationships between customers, regulators/city officials, employees, and Lime management.
- Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.
About You:
- Fluent verbal and written English, Spanish, and Catalan language skills.
- 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position.
- Experience leading teams or groups preferred.
- Demonstrated expertise with the Barcelona region and ability to anticipate operational needs and/or challenges within this area.
- Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
- High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
- Familiarity with Excel and Google Sheets (Tableau and SQL knowledge would be a bonus) with the ability to navigate and draw inference from data.
- Excellent communication and stakeholder management skills.
Why Lime:
When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results. We offer competitive salaries, performance-based annual bonuses, and pre-IPO equity. We also provide health and wellness offerings, flexible vacation policies, and fully-paid leave following the birth or adoption of a child. Our culture of belonging includes Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions. We recognize great work through meaningful rewards and career advancements.
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