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Customer Support Specialist
hace 2 meses
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Reconocida empresa. As a key member of our operations team, you will play a critical role in ensuring the smooth daily operation of our transportation services.
Key Responsibilities- Customer Support: Provide exceptional customer service to our passengers and drivers, ensuring that their needs are met and issues are resolved efficiently and effectively.
- Operational Support: Collaborate with our operations team to build and maintain our on-demand services, ensuring that our services are running smoothly and efficiently.
- Problem-Solving: Identify and resolve customer issues in a timely and professional manner, using your problem-solving skills to find creative solutions.
- Communication: Communicate effectively with customers, drivers, and internal stakeholders, using your excellent communication skills to build rapport and resolve issues.
- Process Improvement: Continuously monitor and improve our internal processes and systems to ensure that they are efficient and effective.
- Language Skills: Fluency in both written and spoken German, as well as excellent communication skills in English.
- Customer Service Experience: Proven experience in the customer service industry, with a strong track record of providing exceptional customer service.
- Problem-Solving Skills: Excellent problem-solving skills, with the ability to think critically and creatively.
- Communication Skills: Excellent communication skills, with the ability to build rapport with customers and internal stakeholders.
- Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
We offer a competitive salary and a range of benefits, including the opportunity to work with a dynamic and innovative company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
