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AOR HR Specialist

hace 2 meses

Granada, Granada, España Alight Solutions A tiempo completo

About the Role

We are seeking a highly skilled and experienced AOR HR Specialist to join our team at Strada. As a key member of our HR team, you will play a critical role in delivering world-class payroll, human capital management, and financial management solutions to our global clients.

Main Responsibilities

  1. Support Managers with client engagement, ensuring all information is accurate and provided on time.
  2. Provide support and guidance for all implementations and go-lives.
  3. Provide daily functional support to the teams, ensuring the successful delivery of payrolls and owning the end-to-end payroll process with necessary sign-offs.
  4. Maintain the Client Solution workbook.
  5. Update, maintain, and enforce Defined Work Instructions (DWIs) and other process documentation.
  6. Ensure and sign off system maintenance testing.
  7. Support the review of the Statement of Works before sharing it with the client to ensure it's fit for purpose.
  8. Optimize HR administrative processes, driving efficiency and automation.
  9. Liaise with customer process leads regarding process gaps, client issues, and escalation handling to maximize client satisfaction.
  10. Resolve technical issues escalated from the team and ensure all system issues/defects are reported correctly and tickets are logged with necessary details and evidence.
  11. Resolve functional issues escalated from the team and ensure all processes are reported correctly and logged with necessary details and evidence to redefine and enhance processes with the client.
  12. Work with Operational Management, Transformation, and Products to implement automation, innovation, and continuous improvement programs.
  13. Manage the legislation roadmap and ensure the team is upskilled in upcoming changes and processes are updated where needed.
  14. Support Year End.
  15. Recognize and deal appropriately with sensitive and confidential information.
  16. Proactively identify upsell opportunities.
  17. Support Management with the resolution of client escalations and lessons learned.
  18. Upskill and develop team members through training delivery and coaching to enable them to fulfill their role.
  19. Adhere to security standards and follow them.
  20. Complete time recording accurately and on time.
  21. Contribute to team meetings and raise any issues immediately to your Operations Manager.
  22. Stay up-to-date with all announcements and communications.
  23. Build good relationships with all lines of business where appropriate.
  24. Participate in projects and activities as needed and assigned.

Benefits

We offer a comprehensive total rewards package, including health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, and a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our Commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to Work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.