Product Support Specialist

hace 3 días

Barcelona, Barcelona, España Swapcard A tiempo completo
About the Role

We are seeking a highly skilled Product Support Specialist to join our team at Swapcard. As a key member of our Services department, you will play a pivotal role in enhancing our competitive advantage through exceptional product support and human expertise.

Key Responsibilities
  • Support event organizers before, during, and after their event set up
  • Run regular webinars for event organizers and exhibitors
  • Own automation of Starter plan onboarding
  • Identify Knowledge base gaps and assist by suggesting improvements and creating educational content
  • Assist with optimization of the AI chatbot by identifying repetitive questions our clients have
  • Support our clients by traveling to events depending on the business needs
Requirements
  • Prior experience in technical support, customer onboarding/implementation, or project management
  • Experienced and/or interested in tech and events
  • Collaborative with the ability to work autonomously
  • Service-oriented & empathetic toward clients
  • Startup mindset - ready to learn, adapt and initiate quickly
  • Passionate, proactive, and involved
  • Optimistic and calm when under pressure
  • Fluency in English is a must to have + any other language is a bonus
  • Available to work on weekends and flexible with working on shifts
What We Offer
  • International team with 40+ nationalities
  • Remote-first policy with headquarters in Paris
  • Thriving startup with career growth opportunities
  • Open-minded culture that appreciates differences
  • Feedback-driven, supportive & curious team with a DIY mindset
  • Generous Paid Time Off to ensure you have time for what matters most
  • Remote perks designed to optimize your working experience
  • In-person social gatherings to celebrate our achievements
  • 100% of your health insurance contribution paid by Swapcard
  • Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)
  • Co-working space budget to support remote work in professional environments
  • Learning budget to help you develop new and existing skills
  • Mental health care initiatives to support your well-being
Equal Opportunity

Swapcard is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran.

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