Product Support Specialist
hace 3 semanas
Alight is committed to delivering exceptional services and innovative solutions to our customers.
The Product Support Engineer Specialist is a key member of the extended Product Engineering team, responsible for ensuring the Alight Payroll Solution operates smoothly and enables users to conduct their day-to-day business efficiently.
Key Responsibilities- Develop a deep understanding of Alight Payroll's IP solution at a functional, technical, and business level.
- Develop and monitor system usage and performance metrics.
- Ensure problems are identified and managed in line with the Alight SDLC and DevOps framework.
- Identify and document technology risks and provide solutions to reduce, mitigate, or transfer the risk.
- Perform daily, weekly, and monthly checks and maintenance to ensure the health, performance, and availability of solutions.
- Develop and implement proactive systems monitoring and alerting.
- Provide coaching and advice to other areas of change to help empower and transfer knowledge to other teams.
- Collaborate with Engineering teams and stakeholders to write features and user stories, based on requirements that include acceptance criteria and acceptance tests.
- Work in an Agile DevOps environment with Engineering, QA, and Product Leads and Managers.
- Four or more years of experience with enterprise HR business applications, including payroll.
- Four or more years of experience with HRIS business/System Analyst or Systems Support processes and its integration tools.
- More than one year working in Agile, lean, and/or DevOps-driven environments.
- Experience in troubleshooting web applications and API services.
- Basic scripting, e.g., Shell, Python.
- Experience in troubleshooting applications on Azure.
- Experience with New Relic monitoring for performance analysis and tuning.
- Working knowledge of Azure Cloud Landscape.
- Bachelor's or Master's degree with a Business or Technical emphasis, or equivalent.
- Strong analytical skills and technical background combined with keen business acumen.
- Service-oriented and proactive with a strong sense of accountability.
- Self-starter with a proven record of working independently and collaboratively in a demanding interdisciplinary team environment.
- Detail-oriented and thorough, with the ability to understand and identify key trends and levers that drive the business.
- Excellent verbal and written communication skills, with the ability to clearly explain complex cases and analysis.
- A willingness and eagerness to learn and further develop your career in Product development and support environments.
- Ability and persistence to find root causes and drive to understand the unknown.
- Hands-on technical approach with a strong focus on accuracy and quality.
- Track record of success in dealing effectively with complex functional/technical topics to drive resolution and ability to communicate status with senior managers and leaders.
Alight offers flexible working arrangements to ensure you can be your best at work and home.
BenefitsWe offer a comprehensive benefits package, including health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity, and adoption leave, continuing education and training, and a range of voluntary benefit options.
Our Commitment to Diversity and InclusionAlight is committed to diversity, equity, and inclusion, celebrating differences and fostering an environment where everyone feels valued, respected, and supported.
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