Product Support Specialist

hace 2 días

Barcelona, Barcelona, España Swapcard A tiempo completo
About Swapcard

Swapcard is a leading AI-powered event platform that drives revenue growth and fosters meaningful connections at in-person and hybrid events. Our team of innovators is passionate about helping organizers build future-proof events.

Our Mission

We believe in the power of meaningful connections and are committed to pioneering modern solutions that empower organizers to create engaging event experiences. Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.

Our Beliefs

Diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation. We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.

Our Services

The Services department plays a pivotal role in enhancing Swapcard's competitive advantage through exceptional product support and human expertise. We serve both Enterprise and self-service clients with a range of services, including Customer Success Management, Support, and Professional and Onsite Services.

Job Description

As a Product Support Specialist, you will be in constant contact with clients via live conversations, emails, or calls to help them roll out their events on Swapcard seamlessly. Your missions and scope will include:

  • Support event organizers before, during, and after their event set up
  • Run regular webinars for event organizers and exhibitors
  • Own automation of Starter plan onboarding
  • Identify Knowledge base gaps and assist by suggesting improvements and creating educational content
  • Assist with optimization of the AI chatbot by identifying repetitive questions our clients have
  • Support our clients by traveling to events depending on the business needs
What We Look For

We are looking for a collaborative and service-oriented individual with a startup mindset, ready to learn, adapt, and initiate quickly. You should be passionate, proactive, and involved, with a fluency in English and a bonus if you speak any other language. Availability to work on weekends and flexibility with working on shifts are a must.

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