Italian Customer Support Specialist in Madrid
hace 1 semana
We are seeking a highly skilled and dedicated individual to provide exceptional customer service to high-end automotive clients. This role requires native-level proficiency in Italian and advanced proficiency in English.
Key Responsibilities:
- Main point of contact for customers, coordinating with markets, retailers, and internal stakeholders.
- Liaise with external suppliers to address and resolve premium customer requests.
- Solve customers' requests by offering exquisite treatment.
- Manage incidents efficiently, guiding the management to customer satisfaction and loyalty.
Requirements:
- Advanced Italian level (min C2).
- Advanced English proficiency (minimum C1).
- Excellent coordination and communication skills.
- Proactive and solution-oriented.
Offer:
- Permanent contract.
- 39-hour work week.
- Availability required between 8 AM and 8 PM, Monday to Friday.
- Possibility of extra income for availability outside of regular hours.
- Salary up to €26,500/year.
- Paid training for 3 weeks.
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