Customer Support Specialist

hace 3 días


Madrid, Madrid, España Boston Scientific A tiempo completo
About the Role

We are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Madrid, Spain. As a key member of our global support team, you will provide industry-leading support to customers via multiple communication pathways, including phone, email, and other digital channels.

Key Responsibilities:

  • Provide expert support to customers via phone, email, and other digital channels.
  • Analyze and assess product operation, making recommendations for remote management.
  • Educate and support customers through phone consultation and written correspondence.
  • Document and evaluate customer inquiries, comments, and concerns.
  • Achieve and maintain proficiency in LATITUDE and working knowledge of clinical product operation.
  • Create relevant training documents.

Requirements:

  • Fluent in two out of the following languages: Italian, German, or Dutch (at least C1 level).
  • Good English level (at least B2).
  • Experience in a customer care or client-facing role is a strong plus.
  • Knowledge of mobile devices is a plus.
  • Well-organized, good problem-solving skills, good communication in various languages, and proactive person.
  • Able to work office-based for the first year in the company.

What We Offer:

  • Permanent contract.
  • Attractive benefits.
  • Career development.
  • Possibility to make an impact.
  • Fast-growing and international environment.

We are an equal employment opportunity employer.



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