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Customer Support Specialist
hace 2 meses
About the Role
Cpm International is seeking a highly skilled and experienced Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in the German market.
Key Responsibilities
- Diagnostics and Troubleshooting: Utilize your technical expertise to diagnose and resolve complex technical issues for our clients.
- Connected Services: Provide support and guidance to clients in setting up and troubleshooting connected products.
- Process Management: Ensure all client requests are processed in accordance with company guidelines and procedures.
- Quality and Compliance: Maintain the highest level of quality in all interactions with clients, adhering to governing laws and regulations.
- Added Value: Identify opportunities to cross-sell and upsell products, while maintaining the company's values and standards.
Requirements
- Experience: Proven experience in the customer service industry, preferably in a contact center environment.
- Language Skills: Fluent German (spoken and written) and advanced English language skills.
- Organizational Skills: Ability to prioritize tasks and manage workload effectively.
- Teamwork: Strong team player with a natural ability to support and develop colleagues.
- Customer Focus: Passionate about delivering exceptional customer service and treating every interaction as an opportunity to delight clients.
Benefits
- Competitive Salary: €23,000.00 gross per year.
- Holidays and Bank Holidays: 24 calendar days + 1 extra day in lieu.
- Hybrid Work Model: 3-4 days per week in the office, with flexible working arrangements.
- Training and Development: Ongoing training and development opportunities to enhance skills and knowledge.
- Employee Benefits: Access to exclusive perks and rewards, including a wide range of employee benefits.
About Cpm International
Cpm International is a global company with a presence in over 30 countries. We offer multilingual support in various languages, tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide. We believe in creating an open workplace, celebrating diversity in all its forms, and providing equal opportunities for all employees.
