Enterprise Support Manager, Emea

hace 1 día

Zaragoza, Zaragoza, España Amazon A tiempo completo
Job Title: Enterprise Support Manager, Emea

Amazon is seeking an experienced Enterprise Support Manager to join our team in Emea. As an Enterprise Support Manager, you will be responsible for leading a team of Technical Account Managers (TAMs) who provide operational support to our largest customers in the Middle East and MENAT region.

Key Responsibilities:
  • Champion and advocate for Enterprise customers within Amazon Web Services (AWS)
  • Develop and lead a team responsible for solving technical issues and working directly with AWS engineers to ensure customer issues are resolved as expediently as possible
  • Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Help Enterprise customers define IT and business processes that work well with cloud deployments
  • Engage with Director and C-Level executives to translate business needs into technical and operational plans
  • Work with AWS executive leadership to influence the product roadmap
  • Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning
Requirements:
  • Ability to analyze and present operational reviews to customer leadership
  • Experience leading technical teams
  • Extensive experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
  • Have a track record of effectively leading technical teams
  • Experience scaling an organization through rapid growth or expansion
  • Previous experience in technical account management, business relationship management, or consulting
  • An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
  • Proficient in communicating complex ideas, either with the written word or in presentations
  • Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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