AWS Enterprise Support Technical Account Manager

hace 2 semanas


Zaragoza, Zaragoza, España Amazon A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the best value and service from AWS.

Key Responsibilities
  1. Provide technical support to resolve inquiries from enterprise customers regarding AWS services or cloud.
  2. Conduct analysis and present periodic reviews of operational performance to customers.
  3. Collaborate with AWS global engineering and service teams to resolve customer issues.
  4. Foster trusting relationships with customers, understanding their business needs and technical challenges.
  5. Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
About the Team

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. We partner with a global list of customers that are building mission-critical applications on top of AWS services.

This role may require the ability to travel 10-25% as needed.



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