AWS Enterprise Support Technical Account Manager
hace 2 semanas
We are seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the best value and service from AWS.
Key Responsibilities- Provide technical support to resolve inquiries from enterprise customers regarding AWS services or cloud.
- Conduct analysis and present periodic reviews of operational performance to customers.
- Collaborate with AWS global engineering and service teams to resolve customer issues.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. We partner with a global list of customers that are building mission-critical applications on top of AWS services.
This role may require the ability to travel 10-25% as needed.
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