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About the Role
As a Technical Account Manager at Amazon, you will be a key member of the Enterprise Support team, responsible for leading our customers to build and run their applications on the AWS platform.
Key Responsibilities
- Work backwards from customers to define a support strategy, deliver expert advice on AWS services, and assist with project launches and operational issues.
- Engage at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
- Build solutions, provide technical guidance, and advocate for customers to ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Drive technical discussions regarding incidents, trade-offs, and risk management, consulting with a range of partners from developers through to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- Proactively find opportunities for customers to gain additional value from AWS, providing detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
- Be part of a wider Enterprise Support team, providing post-sales, consultative expertise, and solving problems across different customers as they migrate workloads to the cloud.
- Uplift customer capabilities by running workshops and brown bag sessions.
About the Team
As we continue to rapidly expand in NZ, you'll have plenty of opportunities to develop your technical, consulting, and leadership skills. You'll work with talented cloud technologists while expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.
A Day in the Life
Internally, we call this role a Technical Account Manager (TAM). Externally, you operate as a Technical Consultant, earning trust with our customers and having a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.
About AWS
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
