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hace 2 meses
We are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will play a critical role in driving customer adoption and use of AWS services, including EC2, RDS database, Connect, ECS/EKS, IoT, Security/Governance, and more.
Key Responsibilities- Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
- Complete analysis and present periodic reviews of operational performance to customers.
- Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issues.
- Experience as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, or in a similar role.
- 7+ years of hands-on and Troubleshooting experience in one of the following areas: Infrastructure, Linux or Windows System Administration, Networking, CDN, Database, DevOps, Big Data, Analytics, AI, ML, Security, Open Source, Web Application Development.
- Strong customer focus and bias for action; and ability to work with remote teams.
- Candidates must have business communication skills in Korean.
- Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience.
- Experience with AWS services and/or other cloud offerings.
- Business speaking in English.
