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Digital Consumer Solutions Manager
hace 2 meses
We are seeking an experienced and passionate colleague to join our BTS M&S Digital Consumer Solutions team in a Consumer Roll Out Manager position. The successful candidate will be responsible for the successful adoption and implementation of digital consumer solutions in the markets, providing expertise and support on functional usage, operations, and effective execution.
The Consumer Roll Out Manager will act as a liaison between Market functions and IT delivery teams, coordinating with other IT teams and 3rd party companies to deliver their specific initiatives on time and within budget. The role also guarantees IT Governance on Marketing & Sales related matters and proper communication.
Key Responsibilities- Business Relationship Management: Develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while ensuring they utilize the full potential of the application.
- Change Management: Analyze the feasibility of business requests in the context of the standard application solution and the impact of this requirement on the GRM (global versus local). Coordinate and conduct application testing in close cooperation with quality assurance and technical teams.
- Project Management: Design business processes, configure and coordinate configuration from external parties, conduct unit testing, maintain appropriate documentation, define and roll-out standards and templates, and potentially participate in training the business community (key users). Ensure transfer of knowledge/expertise from external consultants.
