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Customer Success Manager

hace 2 meses

Madrid, Madrid, España SAP A tiempo completo
About the Role

We are seeking a highly skilled and motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for driving customer satisfaction, retention, and growth through strategic account planning, proactive issue resolution, and collaborative relationship building.

Key Responsibilities
  • Develop and execute customer success plans to ensure customer satisfaction and retention
  • Proactively identify and resolve customer issues through effective communication and issue escalation
  • Build and maintain strong relationships with customers to understand their business needs and goals
  • Collaborate with cross-functional teams to drive customer growth and adoption
  • Provide training and support to customers on our products and services
Requirements
  • 2-5 years of experience in a customer-facing role, preferably in a consulting, sales, or account management capacity
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
  • Proven track record of driving customer satisfaction and retention
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in English and Spanish, with other local languages a plus
About SAP

SAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are committed to innovation, customer satisfaction, and employee development, and we offer a dynamic and inclusive work environment that values diversity and promotes growth.