Customer Service Specialist

hace 1 mes


Terrassa, Barcelona, España Donaldson A tiempo completo
Customer Service Specialist Opportunity

Donaldson is a leading technology and innovation company committed to solving complex filtration challenges. We are seeking a highly skilled Customer Service Specialist to join our team in Terrassa, Spain.

This is a temporary position (6 months) to cover a maternity leave, offering a unique opportunity to work with a multicultural team and gain valuable experience in customer service and administration.

The selected candidate will be responsible for handling customers' purchasing orders, developing strong relationships with assigned accounts, and providing effective service and administrative support to the sales team.

Key responsibilities include:

  • Processing, monitoring, and following up on customers' purchasing orders
  • Ensuring effective service and administrative support for assigned customers
  • Providing delivery commitment to customers and following up on order activity
  • Managing invoice creation, corrections, and return of material activities
  • Receiving and processing customer inquiries on standard pricing, lead-time, products, and availability

Requirements include:

  • Minimum of 1 year of experience in customer service, administration, or logistics
  • Working knowledge of MS Office packages and Outlook
  • Knowledge of Oracle R12, incoterms, payment terms, and CRM are an asset
  • Fluent German and English
  • Flexibility, ability to multitask, manage time, and adapt to changes

We offer a competitive salary, monthly meal allowance, and a hybrid working model (3 days of remote work per week). Initial training is provided in the office for 1 month.



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