IT Service Manager
hace 2 semanas
We are seeking an experienced IT Service Manager to join our team at MediaMarktSaturn Technology. As an IT Service Manager, you will be responsible for managing the relationship with product teams and country organizations, developing operational dashboards, and analyzing data to enable smarter decisions and better products & services support and delivery.
Key Responsibilities- Drive complex projects cross-country and cross-functional
- Manage all projects in cooperation with other units that interface with IT service management
- Act as Manager on Duty in case of Major incidents
- Develop operational dashboards focusing on the most important IT Operational KPIs
- Help product teams in getting new insights from data, analyze and visualize their performance
- Project management experience
- 5 years' Experience in IT Operations and IT Service Management
- Knowledgeable in ITIL
- Previous experience using BI tools like PowerBI, Tableau or Google Looker Studio
- Strong analytical and communication skills, data-oriented personality
- High Level of English
- Young environment where not everything is written in stone, and where you are expected to contribute and co-create the culture of the Tech Hub and international collaboration model
- 10% discount on the entire MediaMarkt website
- Flexible working time and possibility to combine home office / presential working
- Intensive workday every Friday and during summer
- Training budget to continue developing the skills you need most to keep growing professionally and personally
MediaMarktSaturn Technology is working to make Europe's number-one consumer electronics retailer the technology leader in its industry. We are a team of several hundred developers, UX designers, and system architects using state-of-the-art technology to develop customer-focused technology solutions for more than 6 million customers every day in 13 countries.
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