IT Service Manager

hace 2 semanas


Barcelona, Barcelona, España Media Markt España A tiempo completo
About the Role

We are seeking an experienced IT Service Manager to join our team at MediaMarktSaturn Technology. As an IT Service Manager, you will be responsible for managing the relationship with product teams and country organizations, developing operational dashboards, and analyzing data to enable smarter decisions and better products & services support and delivery.

Key Responsibilities
  • Drive complex projects cross-country and cross-functional
  • Manage all projects in cooperation with other units that interface with IT service management
  • Act as Manager on Duty in case of Major incidents
  • Develop operational dashboards focusing on the most important IT Operational KPIs
  • Help product teams in getting new insights from data, analyze and visualize their performance
Requirements
  • Project management experience
  • 5 years' Experience in IT Operations and IT Service Management
  • Knowledgeable in ITIL
  • Previous experience using BI tools like PowerBI, Tableau or Google Looker Studio
  • Strong analytical and communication skills, data-oriented personality
  • High Level of English
What We Offer
  • Young environment where not everything is written in stone, and where you are expected to contribute and co-create the culture of the Tech Hub and international collaboration model
  • 10% discount on the entire MediaMarkt website
  • Flexible working time and possibility to combine home office / presential working
  • Intensive workday every Friday and during summer
  • Training budget to continue developing the skills you need most to keep growing professionally and personally
About Us

MediaMarktSaturn Technology is working to make Europe's number-one consumer electronics retailer the technology leader in its industry. We are a team of several hundred developers, UX designers, and system architects using state-of-the-art technology to develop customer-focused technology solutions for more than 6 million customers every day in 13 countries.


  • IT Service Manager

    hace 2 semanas


    Barcelona, Barcelona, España Devoteam Spain A tiempo completo

    Job DescriptionDevoteam Spain is a leading European consulting firm focused on digital strategy, technological platforms, cybersecurity, and business transformation through technology.We are looking for an IT Service Manager with at least 5 years of experience in ITIL processes (Incident Management, Problem Management, Change Management, Configuration...

  • IT Service Manager

    hace 2 semanas


    Barcelona, Barcelona, España Devoteam Spain A tiempo completo

    Job DescriptionDevoteam Spain is a leading European consulting firm focused on digital strategy, technological platforms, cybersecurity, and business transformation through technology.We are looking for an IT Service Manager with at least 5 years of experience in ITIL processes (Incident Management, Problem Management, Change Management, Configuration...

  • IT Service Manager

    hace 1 semana


    Barcelona, Barcelona, España Allianz A tiempo completo

    {"title": "IT Service Manager", "description": "About the RoleWe are seeking a skilled IT Service Manager to oversee the delivery of high-quality IT services that align with our business objectives. This role is critical in ensuring the seamless delivery and support of our IT services, leveraging the ITIL framework and best practices.Key...

  • IT Service Manager

    hace 3 días


    Barcelona, Barcelona, España Media Markt España A tiempo completo

    About the RoleWe are seeking an IT Service Manager to join our team at MediaMarktSaturn Technology. As an IT Service Manager, you will be responsible for providing, monitoring, and analyzing operational IT related KPIs from the teams developing and deploying Mediamarkt business applications.You will create role-based dashboards and regular reports, and...


  • Barcelona, Barcelona, España Media Markt España A tiempo completo

    Are you an IT professional looking for a new challenge? We are seeking an IT Service Manager to join our team at MediaMarkt España.The IT Service Manager will be responsible for developing operational dashboards focusing on the most important IT Operational KPIs. They will also help product teams in getting new insights from data, analyze and visualize...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    About the RoleWe are seeking a highly skilled IT Service Manager to oversee the delivery of IT services at Allianz. This role is critical in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives.Your CareerAs an IT Service Manager, you will be responsible for managing and improving our IT service management...


  • Barcelona, Barcelona, España Media Markt España A tiempo completo

    About the RoleWe are seeking an experienced IT Service Manager to join our team at Media Markt España. As an IT Service Manager, you will be responsible for providing operational IT related KPIs, creating role-based dashboards, and managing projects in cooperation with other units.Your Key ResponsibilitiesDevelop operational dashboards focusing on the most...

  • IT Service Manager

    hace 7 días


    Barcelona, Barcelona, España Allianz A tiempo completo

    About the RoleWe are seeking a highly skilled IT Service Manager to join our team at Allianz. This role is critical in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives.Key ResponsibilitiesOversee the end-to-end delivery of IT services, from service creation to retirement, ensuring they meet business needs...

  • IT Service Manager

    hace 2 semanas


    Barcelona, Barcelona, España Allianz A tiempo completo

    About the JobWe are seeking a highly skilled IT Service Manager to join our team at Allianz. This role is critical in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will be responsible for managing and improving our IT service management framework, ensuring high levels of...

  • IT Service Manager

    hace 2 semanas


    Barcelona, Barcelona, España Allianz A tiempo completo

    About the JobWe are seeking a highly skilled IT Service Manager to join our team at Allianz. This role is critical in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will be responsible for managing and improving our IT service management framework, ensuring high levels of...


  • Barcelona, Barcelona, España Media Markt España A tiempo completo

    About the RoleWe are seeking an IT Service Manager to join our team at MediaMarktSaturn Technology. As an IT Service Manager, you will be responsible for providing, monitoring, and analyzing operational IT related KPIs from the teams developing and deploying Mediamarkt business applications.You will create role-based dashboards and regular reports to help...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    About the RoleWe are seeking a highly skilled IT Service Manager to lead the delivery of our IT services at Allianz. This role is critical in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will be responsible for managing and improving our IT service management framework,...


  • Barcelona, Barcelona, España Axpo Group A tiempo completo

    Job Title: IT Service Operations ManagerLocation: Madrid, SpainAbout the Role:We are seeking an experienced IT Service Operations Manager to join our team in Madrid. As a key member of our IT organization, you will be responsible for leading the problem management process, improving service efficiency, and supporting local IT operations.Key...


  • Barcelona, Barcelona, España British Airways A tiempo completo

    About the Role:Cargo is a leading airfreight logistics organisation, and we're looking for a skilled IT Service Delivery Manager to join our team.As a key member of our technology function, you'll work across the IAG Group Technology enterprise and multiple IAG Cargo business functions to ensure stability, performance, and uptime across the IT estate.You'll...

  • SAP IT Service Manager

    hace 2 semanas


    Barcelona, Barcelona, España Allianz A tiempo completo

    About the JobThe Functional Service Manager (FSM) is responsible for ensuring the effective delivery, management, and improvement of IT services to support business operations. This role involves collaborating with various stakeholders, managing service performance, and driving continuous improvement initiatives to enhance service quality and efficiency.Key...

  • SAP IT Service Manager

    hace 2 semanas


    Barcelona, Barcelona, España Allianz A tiempo completo

    About the JobThe Functional Service Manager (FSM) is responsible for ensuring the effective delivery, management, and improvement of IT services to support business operations. This role involves collaborating with various stakeholders, managing service performance, and driving continuous improvement initiatives to enhance service quality and efficiency.Key...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    About the JobWe are seeking a highly skilled IT Service Manager to lead our IT service management team at Allianz. This role is critical in ensuring the delivery and support of our IT services align with our strategic objectives.Key ResponsibilitiesOversee the end-to-end delivery of IT services, ensuring they meet business needs and performance...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    About the JobWe are seeking a highly skilled IT Service Manager to lead our IT service management team at Allianz. This role is critical in ensuring the delivery and support of our IT services align with our strategic objectives.Key ResponsibilitiesOversee the end-to-end delivery of IT services, ensuring they meet business needs and performance...

  • IT Service Manager

    hace 3 días


    Barcelona, Barcelona, España Allianz A tiempo completo

    About the RoleWe are seeking a dedicated and experienced IT Service Manager to join our team at Allianz. This role is pivotal in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will manage and improve our IT service management framework, ensuring high levels of performance,...


  • Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Job Title: IT Service Management Project ManagerEmpresa Reconocida is seeking an experienced IT Service Management Project Manager to join our team. As a key member of our ITSM team, you will be responsible for managing the onboarding process of large accounts onto our IT Service Management (ITSM) ServiceNow platform.Key Responsibilities:Own and lead all...