IT Service Operations Manager

hace 1 día

Barcelona, Barcelona, España Axpo Group A tiempo completo
Job Title: IT Service Operations Manager

Location: Madrid, Spain

About the Role:

We are seeking an experienced IT Service Operations Manager to join our team in Madrid. As a key member of our IT organization, you will be responsible for leading the problem management process, improving service efficiency, and supporting local IT operations.

Key Responsibilities:
  • Establish and lead the problem management process to resolve recurring incidents.
  • Conduct root cause analysis and implement solutions to prevent issue recurrence.
  • Act as the local point of contact for Onsite Support operations in Madrid.
  • Design and implement automated workflows for service requests using Power Automate.
  • Collaborate on the development and execution of the Service Management Center strategy.
  • Identify opportunities for continuous improvement in IT services.
Requirements:
  • Bachelor's degree in IT, Computer Science, or a related field.
  • Proven experience in IT problem management and strategic planning.
  • Familiarity with ITIL processes, ServiceNow, Jira, and Power Automate.
  • Excellent analytical and problem-solving skills.
  • Proficiency in both Spanish and English.
What We Offer:
  • Meaningful Impact: Your work will significantly influence our digital landscape.
  • Work from home: Hybrid model of up to 60% remote work.
  • Professional Growth: Commitment to your personal and career development.
  • Collaborative Culture: Join a team where innovation, creativity, and collaboration are celebrated.
  • Madrid-Based: Be part of our vibrant team in the heart of Madrid.
  • Work-Life Balance: We understand the importance of a fulfilling life outside of work.
  • Social Benefits: Health Life insurance, gym-pass, lunch vouchers, psychology service, and much more.

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