IT Service Manager
hace 4 semanas
About the Role
We are seeking an IT Service Manager to join our team at MediaMarktSaturn Technology. As an IT Service Manager, you will be responsible for providing, monitoring, and analyzing operational IT related KPIs from the teams developing and deploying Mediamarkt business applications.
You will create role-based dashboards and regular reports, and develop operational dashboards focusing on the most important IT Operational KPIs. Additionally, you will help product teams in getting new insights from data, analyze and visualize their performance to enable smarter decisions and better products & services support and delivery.
Key Responsibilities
- Drive complex projects cross-country and cross-functional
- Manage all projects in cooperation with other units that interface with IT service management
- Act as Manager on Duty in case of Major incidents
Requirements
- 5 years' Experience in IT Operations and IT Service Management
- Knowledgeable in ITIL
- Previous experience using BI tools like PowerBI, Tableau or Google Looker Studio
- Strong analytical and communication skills, data-oriented personality
- High Level of English
What We Offer
- Young environment, where not everything is written in stone, and where you are expected to contribute and co-create the culture of the Tech Hub and international collaboration model
- 10% discount on the entire MediaMarkt website
- Flexible working time and possibility to combine home office / presential working
- Intensive workday every Friday and during summer
Location
Barcelona, El Prat De Llobregat
Department
HQ - IT
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