Service Delivery Manager
hace 3 días
About the Role
We are seeking a highly skilled Service Delivery Manager to join our team at ERNI Spain. As a key member of our IT department, you will be responsible for providing cost-effective IT services that contribute to our company's service portfolio.
Key Responsibilities
- Participate in the definition of key indicators and relevant parameters of the service (costs, quality, capacity, business continuity, IT security...).
- Coordinate standard solutions and customer needs by managing both human and technical sources.
- Coordinate continuous improvement in the service.
- Engage customers and clients relationships as well as supplier management.
- Good understanding and communication with the project management and technical teams in order to satisfy client's needs.
Requirements
- Higher education degree with technical or economical background and focus.
- Customer oriented skills to develop and maintain a good relationship with customers.
- Problem solver is key in the SDM role.
- Process and Project Management and ITIL training / certification (desirable).
- Knowledge about Contact Center Solutions based on Cisco Infrastructure (desirable).
- Knowledge on Cloud infrastructure and contact center.
- Work experience in an international environment (desirable).
- Fluent English and French.
- Experience working with Agile Methodology.
About ERNI Spain
ERNI Spain is a Swiss Software Engineering company leader in building complex, customized software solutions. We are committed to promoting a healthy lifestyle and increasing the well-being of each ERNIan. We offer a dynamic and challenging work environment, with opportunities for growth and development.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and challenging work environment.
- A team of experienced and skilled professionals.
- Access to the latest technology and tools.
How to Apply
If you are a motivated and experienced Service Delivery Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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