Service Delivery Manager

hace 3 días


Barcelona, Barcelona, España Erni Spain A tiempo completo

About the Role

We are seeking a highly skilled Service Delivery Manager to join our team at ERNI Spain. As a key member of our IT department, you will be responsible for providing cost-effective IT services that contribute to our company's service portfolio.

Key Responsibilities

  • Participate in the definition of key indicators and relevant parameters of the service (costs, quality, capacity, business continuity, IT security...).
  • Coordinate standard solutions and customer needs by managing both human and technical sources.
  • Coordinate continuous improvement in the service.
  • Engage customers and clients relationships as well as supplier management.
  • Good understanding and communication with the project management and technical teams in order to satisfy client's needs.

Requirements

  • Higher education degree with technical or economical background and focus.
  • Customer oriented skills to develop and maintain a good relationship with customers.
  • Problem solver is key in the SDM role.
  • Process and Project Management and ITIL training / certification (desirable).
  • Knowledge about Contact Center Solutions based on Cisco Infrastructure (desirable).
  • Knowledge on Cloud infrastructure and contact center.
  • Work experience in an international environment (desirable).
  • Fluent English and French.
  • Experience working with Agile Methodology.

About ERNI Spain

ERNI Spain is a Swiss Software Engineering company leader in building complex, customized software solutions. We are committed to promoting a healthy lifestyle and increasing the well-being of each ERNIan. We offer a dynamic and challenging work environment, with opportunities for growth and development.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and challenging work environment.
  • A team of experienced and skilled professionals.
  • Access to the latest technology and tools.

How to Apply

If you are a motivated and experienced Service Delivery Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].


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