IT Service Management Project Manager
hace 1 día
Empresa Reconocida is seeking an experienced IT Service Management Project Manager to join our team. As a key member of our ITSM team, you will be responsible for managing the onboarding process of large accounts onto our IT Service Management (ITSM) ServiceNow platform.
Key Responsibilities:
- Own and lead all phases of customer onboarding on the ITSM platform.
- Collect requirements from Customer Account team.
- Design ITSM ServiceNow onboarding project plan with internal transition team and Customer.
- Run due diligence with customer.
- Configuration of the ITSM ServiceNow platform per requirements.
- Workflows adaptations.
- UAT - Support into production phase.
Requirements:
- 3-5 years managing IT/Transition implementation projects.
- Must have an Undergraduate Degree (Preferred fields include Business, Computer Science, IT/IS, or Electrical/Electronic Engineering or equivalent combination of education or experience).
- ITSM Admin & Config experience 3 Year minimum (preferred ServiceNow).
Preferred Skills:
- Basic Project Management skills.
- Analyze and resolve problems.
- Knowledge of ITIL tools and big databases (preferably ServiceNow).
- Solid Excel skills.
- Focus on customers.
- Design and deliver presentations.
- Influence management in defining customer needs.
- JAVA Programming expertise/experience preferred.
- Computing Degree.
- ITIL foundation.
- Testing/QA experience.
- Fluent English; any additional language (esp. German, Italian, Spanish, French) is a plus.
- PMP Certified a plus.
- ITIL certified a plus.
- ServiceNow Certifications are a plus.
About Us:
At Empresa Reconocida, we're looking for visionaries who are ready to make an impact on the way the world works. If you're passionate about IT Service Management and have a strong background in project management, we'd love to hear from you.
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