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Company Overview
Ingram Micro, Inc. is a leading global technology distributor that provides a wide range of solutions and services to its customers. With a presence in over 160 countries, the company has a diverse portfolio of products and services that cater to the needs of various industries.
Job Summary
We are seeking a highly skilled and experienced Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing technical assistance and support to our customers, resolving their technical issues, and ensuring their overall satisfaction with our products and services.
Key Responsibilities
- Respond to customer inquiries and resolve technical issues in a timely and efficient manner.
- Provide technical support and guidance to customers on the use of our products and services.
- Collaborate with internal teams to resolve complex technical issues and improve customer satisfaction.
- Develop and maintain knowledge of our products and services to provide accurate and effective support to customers.
- Identify and report technical issues and trends to improve our products and services.
Requirements
- Excellent verbal and written communication skills in German and English.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
- Knowledge of Microsoft O365 and/or Azure is an advantage.
- Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
- Passion for delivering exceptional customer service and support.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
