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B2B Operations Specialist

hace 2 meses


Madrid, Madrid, España Samaipata A tiempo completo

About the Role

Samaipata is seeking a highly skilled B2B Operations Specialist to join our team. As a B2B Operations Specialist, you will play a critical role in ensuring a seamless end-to-end B2B experience for our merchants and their customers.

Key Responsibilities

  • Own processes ensuring B2B quality among the operations department
  • Ensure compliance guidelines are met (warehouse processes, carriers processes & SLAs)
  • Proactively track day-to-day operations to spot inconsistencies before issues occur
  • Provide reports of performance and action plans when needed
  • Actively participate to process and systems development
  • Identify systemic issues and expose opportunities to improve operations
  • Recommend and implement methods and processes to enhance quality and ensure best merchant experience
  • Track learnings and best practices to contribute to our B2B expertise
  • Act as Bigblue's B2B expert
  • Serve as an escalation point for operational B2B-related issues
  • Share knowledge and provide guidance to internal teams around B2B

Requirements

  • Rigorous, organized and ability to prioritize multiple concurrent projects
  • Not afraid of operational day-to-day
  • Ability to work in a team
  • Proven analytical & problem-solver thinking and good knowledge of Microsoft Excel
  • Bilingual FRENCH required
  • Very good written and verbal communication skills in English

Benefits

  • Monthly 43.20€ mobility package (Swile)
  • 10€ meal voucher per worked day (55% paid by Bigblue) + free unlimited snack when you're at the office
  • One of the most amazing offices in Paris
  • An amazing opportunity to learn extremely fast in a hypergrowth environment