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Technical Support Specialist
hace 2 meses
Job Title: Technical Support Advisor
Location: On-site
Working Hours: Monday to Friday, 11:00 AM - 7:00 PM
Contract: Indefinite
Overview:
We are seeking a skilled Technical Support Advisor to provide exceptional IT support to our clients. As a key member of our team, you will be responsible for delivering top-notch technical assistance and ensuring seamless IT operations.
Responsibilities:
- Provide technical support via remote access and troubleshoot complex issues.
- Monitor and categorize IT requests and issues in our IT service management system.
- Achieve a high first resolution rate using internal knowledge databases.
- Cooperate with 2nd level service teams and external providers.
- Support clients in operating user systems and peripheral devices.
Requirements:
- Bilingual/proficient in German, with very good English skills.
- Experience in 1st or 2nd level IT support, preferably in larger environments.
- Strong knowledge of Windows 10, Office 365, and MS Teams.
- Proficient in hardware and software troubleshooting.
- Analytical skills for complex issues.
- Experience with ITSM ticket systems, preferably ServiceNow.
- Familiarity with ITIL V4 processes is advantageous.
- High customer service orientation and responsibility.
- Reliable and systematic work approach.
- Eagerness to learn and develop technical and soft skills.
- Willingness to work in shifts.
- Highly motivated to work within a global team.
Benefits:
- Competitive salary and performance bonuses.
- Relocation package to assist with moving to a new location.
- Opportunities for career growth and development.
- A vibrant and inclusive work environment.
- Comprehensive training and professional development programs.
Become a valued member of our global team and contribute to delivering exceptional IT support services.
