Building and Customer Success Manager

hace 4 días

Madrid, Madrid, España Joivy A tiempo completo
Job Title: Building and Customer Success Manager

We are seeking a highly skilled and experienced Building and Customer Success Manager to join our team at Joivy. As a key member of our operations team, you will be responsible for overseeing the daily operations of our residential properties, ensuring smooth building management and exceptional tenant service.

Key Responsibilities:
  • Manage daily building operations, including inspections, maintenance, and repairs to ensure systems are functional and compliant with safety standards.
  • Coordinate with vendors, negotiate contracts, and ensure timely, cost-effective services and improvements.
  • Monitor the condition of common and exterior areas, ensuring cleanliness, safety, and accessibility.
  • Manage property budgets and ensure compliance with local, state, and federal building regulations.
Customer Success:
  • Serve as the main point of contact for tenants, addressing complaints and service requests promptly.
  • Build strong relationships with tenants to foster long-term occupancy and satisfaction.
  • Communicate building updates and maintenance schedules, ensuring transparency.
  • Monitor tenant feedback and property reputation on platforms like Google and Trust Pilot, addressing concerns as needed.
Team Management:
  • Foster a collaborative, motivating team environment with clear goals and open communication.
  • Oversee daily team operations, delegate tasks, ensure deadlines are met, and conduct regular team meetings to share updates.
  • Monitor team performance, provide feedback, resolve conflicts, and recognize accomplishments.

We are a dynamic, young, and international company that values diversity, inclusion, equity, and belonging. We offer a competitive compensation package, benefit package, meal vouchers, and strong professional growth opportunities. If you are a proactive, problem-solver with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.

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