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Customer Success Advisor Midmarket
hace 2 meses
This role is with Autodesk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We're seeking a passionate and business-driven Customer Success Advisor Midmarket D&M, South Europe to be a strategic partner to our biggest mid-market clients in the design & manufacturing industry in Italy and the Iberia region.
Key Responsibilities:- Assist customers by providing guidance and resources directly to help onboard new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive towards meeting their goals.
- Partner with field sales teams, the reseller partner ecosystem, technical support, client services, and others to lead customer success motions.
- Participate in Account Planning sessions with Sales and Technical Sales teams, identifying targeted accounts to achieve success planning activities, engagement strategies, and establish business outcome agreement.
- Monitor customer usage data and health metrics and translate them into strategies for success, together with reseller partners and internal sales teams.
- Create Customer Success Plans (CSPs) for selected focus customers based on Business Outcome agreement, pre-sales implementation planning activities, and Account Planning processes, and review them in regular business reviews.
- 4+ years of Customer Success/Account Management experience.
- Business fluency in English, Italian, and Spanish.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization (including c-level).
- Ability to manage multiple projects and relationships simultaneously.
