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German Customer Support Specialist

hace 3 meses

Barcelona, Barcelona, España Pierce Group A tiempo completo

Overview:

Pierce Group is a leading online retailer in Europe, currently seeking a dedicated Customer Support Specialist fluent in German to join our expanding team. This role is essential in providing exceptional support to our diverse customer base across various European markets.

Role Responsibilities:

  • Act as a primary point of contact for customers, addressing inquiries and resolving issues with precision and efficiency.
  • Ensure high service standards are maintained, responding promptly to customer requests and fostering satisfaction.

Key Qualifications:

  • Fluency in German and English, with outstanding verbal and written communication skills.
  • Ability to empathize with customers, demonstrating patience and understanding in all interactions.
  • Strong analytical and problem-solving skills, with a keen attention to detail.
  • Proficient in computer usage, with a positive and proactive approach to challenges.
  • Experience in customer service within a fast-paced online retail environment is advantageous, along with a passion for motorcycles.

Daily Tasks:

  • Respond to customer inquiries via email and chat, adhering to company standards.
  • Manage return processes effectively, ensuring customer satisfaction.
  • Gather customer feedback to identify areas for improvement in our services and operations.

Contract Details:

  • Permanent position
  • 39 hours per week
  • Competitive annual salary