Customer Experience Specialist

hace 4 semanas

Valencia, Valencia, España Wewow A tiempo completo
Unlock Your Potential in Fashion Sustainability

Are you passionate about making a positive impact on the environment? Do you have a knack for delivering exceptional customer experiences? We're looking for a talented Customer Experience Specialist to join our team at Otrium in Valencia, Spain.

About the Role

As a Customer Experience Specialist, you will be the face of our company, responsible for providing top-notch support to our customers through various channels. Your goal will be to ensure that every customer interaction is a positive one, resulting in high customer satisfaction and retention.

Key Responsibilities
  • Provide exceptional customer support through social media, chat, email, and phone
  • Help customers navigate our online platform and resolve any issues they may encounter
  • Collaborate with our team to identify areas for improvement and implement changes to enhance the customer experience
  • Stay up-to-date with industry trends and best practices in customer experience
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to our state-of-the-art office in Valencia, Spain
Requirements

To be successful in this role, you will need:

  • Native-level proficiency in English and Dutch
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving skills and attention to detail

If you're a motivated and customer-focused individual who is passionate about making a difference in the fashion industry, we'd love to hear from you

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