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Customer Experience Specialist
hace 2 meses
Helloprint is seeking a highly motivated and customer-focused individual to join our Customer Experience team in Valencia. As a Customer Experience Specialist, you will be the first point of contact for our customers, providing exceptional service and support via phone, email, and chat.
Key Responsibilities:- Provide proactive and personalized support to customers, helping them find the right products and services.
- Practice our core value of 'Think like a customer' to deliver WOW service and exceed customer expectations.
- Work collaboratively with colleagues to resolve customer issues and improve overall customer satisfaction.
- Fluency in Dutch, both verbally and written.
- Currently pursuing a bachelor's or master's degree, with a university agreement.
- Available for a minimum period of 20 weeks.
- Experience in customer service is a plus.
- Solution-oriented mindset and excellent problem-solving skills.
- Dynamic and flexible personality, with a willingness to relocate or already be based in Valencia.
- HelloPrint is a Great Place To Work-certified company, offering a unique culture and challenges at a fast-growing e-commerce company.
- A dynamic, entrepreneurial, and international environment with 34 nationalities and an average age of 30.
- A great community of like-minded young professionals in Valencia, with opportunities to grow and design yourself in a fast-paced learning curve.
- Support with Spanish administration processes and relocation.
- The best events, Friday drinks, and free Spanish classes.
- Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever.
- A free Bueno Bootcamp and attractive discounts on Urban Sports Club to enjoy a broad variety of sports.
- Breakfast, lunch, and healthy snacks are on us, enough to keep you going all day.
