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Customer Solutions Engineer/Sales Solutions Expert
hace 2 meses
We are seeking a highly skilled Customer Solutions Engineer/Sales Solutions Expert to join our team at Dow Jones. As a key member of our sales team, you will be responsible for driving technical integration for our customers and prospects, working closely with our sales teams to understand and exploit integration possibilities with our data and services.
Key Responsibilities- Work with sales teams, prospects, and customers to understand and develop technical solutions that meet their business needs.
- Design and implement solutions that integrate our data and services with our customers' systems.
- Determine technical and business requirements from customers and propose solutions in a professional manner and to agreed timeframes.
- Demonstrate solutions that meet customers' business requirements and address any technical and product questions during the sales cycle.
- Advise and guide prospective customers during their integration of our data and services, including building and managing proof of concepts.
- Share best practices, model designs, etc. with prospects and customers for both technical development and in support of customers' internal approvals processes.
- Provide feedback to our Product and Technology teams on emerging requirements and themes and customer technology trends.
- Contribute to the team's portfolio of best practices and processes.
- Stay aware of emerging technologies and techniques that can be beneficial to the role and team.
- Professionalism and a customer-first approach.
- More than 5 years' prior work in a customer-facing customer engineering role.
- Software development experience using Agile development practices.
- Intermediate knowledge of SQL, Python, and NodeJS languages.
- Demonstrated experience building and leading technical product demonstrations that include APIs.
- Business acumen and strategic problem-solving skills to assist with customer requirements.
- Experience responding to functional and technical elements of RFIs/RFPs.
- Degree in Computer Science or a related field.
- Experience working with Google Cloud Platform (GCP), particularly BigQuery.
- Strong coding skills in any modern programming language.
- Experience working with Cloud services for data ingestion, processing, and storage.
- Understanding of Machine Learning techniques, specifically, Natural Language Processing (NLP) and text mining.
- Experience and familiarity with our products and lines of business including Factiva, Risk & Compliance, Newswires, etc.
