German Customer Support Specialist

hace 2 meses

Barcelona, Barcelona, España TELEPERFORMANCE SPAIN A tiempo completo
About the Role

Teleperformance Spain, a leading customer experience management company, is seeking a highly skilled German Language Operations Specialist to join our team. As a key member of our operations team, you will play a crucial role in ensuring the quality and efficiency of our services.

Key Responsibilities
  • Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with our quality guidelines for new reviews and recertifications.
  • Reactive Support: Provide reactive support for live advertisers, ensuring timely and effective resolution of issues.
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required; process Google Guarantee claims per qualification guidelines.
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
  • Onboarding and Go-Live Process: Properly prepare and set expectations with businesses about the onboarding and go-live process.
  • Ad-Hoc Operations: Support ad-hoc operations work as needed.
Requirements
  • Native Level of German.
  • Ability to speak and write English fluently.
  • Experience in a fast-paced, scaled operations environment.
  • Experience working in a call center environment.
  • Experience working in a customer-facing role.
  • Extremely high attention to detail and strong organizational skills.
  • Structured communicator, both written and spoken.
  • Ability to produce high-quality work under strict deadlines.
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
  • Ability to work independently and complete day-to-day tasks with minimal supervision.
What We Offer
  • Full-time position (39 hours/week).
  • Salary: 22,200€ gross/year + up to 1,000€ gross/year in bonus.
  • Hybrid working model in Barcelona.
  • Permanent Contract.
  • Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project).
  • Intense specific sales training.
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Established career path to grow within the project.
  • Continuous training and certifications.
  • Bi-weekly, monthly or quarterly contests.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements and personal development.
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.

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