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Customer Service Representative for Banking Sector
hace 2 meses
Customer Service Representative for Banking Sector
About the Role
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Blu Selection. As a Customer Service Representative, you will be the first point of contact for clients of a leading financial services provider, handling inquiries, technical complaints, and questions related to online banking and the phone app.
Key Responsibilities
- Handle client inquiries and technical complaints related to online banking and the phone app.
- Provide end-to-end solutions for technical questions and assist clients with questions about their cards, accounts, payment status, and fraud.
- Utilize call and email channels to assist clients and maintain security procedures around sensitive data.
- Ensure accurate registration of actions taken with clients in the system.
What We Offer
- A dynamic and international work environment with a multilingual team.
- Opportunities for growth and development within the company.
- Training and support to ensure your success in the role.
- A competitive compensation package and benefits.
- The chance to work with a leading financial services provider and make a real impact on their customers' experiences.
Requirements
- A native level of Dutch and a good level of English.
- Having an interest in the banking sector and being an attentive listener, comfortable and skillful at communicating with people.
- Being energetic, innovative, and working proactively at a fast pace.
- Being able to handle sensitive data reliably.
About Blu Selection
We are a Belgian Business Process Outsourcing company providing quality service in customer experience and business consultancy for our clients. We are committed to maintaining a safe work environment for our employees and are looking for new members to join our team based in Barcelona.
