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Head of Customer Relationship Management

hace 2 meses

Madrid Centro, Madrid, España PayRetailers Arg S.R.L. A tiempo completo
About PayRetailers Arg S.R.L.

We are a leading provider of cutting-edge solutions that empower businesses to succeed in Latin America and Africa. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued.

Job Summary

We are seeking a highly motivated and innovative Head of CRM who will lead, assist, and propose great ideas to advance our monetization and loyalty strategies to the next level. The ideal candidate will be tech-friendly, business-minded, and meticulously detailed.

Key Responsibilities
  1. CRM Ownership: Own all aspects of the CRM and marketing automation applications, ensuring seamless integration and optimal performance.
  2. Systems Administration: Serve as a systems administrator for the CRM, managing day-to-day operations, user configurations, profiles, role hierarchy, groups, data storage, sharing, security controls, and more.
  3. Agile Development: Participate in agile development processes, including daily stand-ups, sprint planning, UAT, and go-live, to ensure timely delivery of high-quality solutions.
  4. Collaboration: Work closely with cross-functional teams, including IT, Sales, Finance, and Operations, to ensure that our CRM meets the needs of our customers and drives business value.
  5. Business Analysis: Understand business needs and produce insightful analyses for internal teams, providing data-driven recommendations to inform strategic decisions.
  6. Reporting and Insights: Analyze and report on key metrics to measure the success of product features, identifying areas for improvement and opportunities for growth.
  7. Training and Coaching: Coach, train, and assist colleagues in using the CRM Platform, ensuring seamless adoption and optimal utilization.
  8. Documentation and Knowledge Management: Ensure creation and updating of design documents, interface contracts, and CRM knowledge, maintaining a comprehensive repository of information.
  9. Feedback and Continuous Improvement: Continuously gather and incorporate feedback from customers and internal stakeholders to define product direction, ensuring alignment with business objectives.
  10. Technology Selection and Integration: Maintain and advise on the selection of third-party technologies to improve sales efficiency within the CRM, ensuring seamless integration and optimal performance.
Requirements
  1. At least 5 years' experience working with Salesforce.
  2. Experience managing and administering Salesforce, preferably in a startup environment or fintech company.
  3. Experience working with CRM developments, customization, plugins, and workflows.
  4. Understanding of Customer Journey and Processes.
  5. At least 2 years direct experience working on email, CRM, loyalty, referral, SMS, or lifecycle marketing.
  6. Strong working knowledge with MS Products and the ability to use them effectively and efficiently.
  7. Autonomous self-starter who is comfortable with ambiguity.
  8. Creative mindset and ability to appropriately challenge the status quo.
  9. Super written and oral communication skills.
  10. Ability to overcome obstacles.
  11. Ability to effectively balance competing deadlines without losing focus on the bigger picture.
  12. High level of comfort with learning new software tools and proprietary programming languages.
  13. Experience working with Zoho as a CRM solution.
  14. Spanish written and oral communication skills.
  15. Working knowledge of SQL.
What We Offer
  • Opportunities to grow within a company in hypergrowth stage.
  • Additional days of holidays.
  • At least one day of home office per week.
  • Excellent work environment and good collaboration.
  • Free coffee/tea, fruits, and snacks from the company.
  • Possibility to increase your net salary through our flexible retribution partner.