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We are seeking a highly skilled and experienced Hospitality Service Manager to join our team at Marriott International. As a key member of our service team, you will be responsible for ensuring exceptional service standards are met and exceeded in all aspects of our food and beverage operations.
Key Responsibilities- Service Delivery: Communicate effectively with chefs, stewards, and other team members to ensure seamless service delivery.
- Financial Management: Manage total charges for group functions and prepare and present checks to group contacts for payment.
- Event Preparation: Ensure banquet rooms, restaurants, and coffee breaks are ready for service, and that proper centerpieces are displayed on every table.
- Cleanliness and Presentation: Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
- Guest Satisfaction: Check in with guests to ensure satisfaction and address any concerns promptly.
- Communication: Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Work Area Maintenance: Maintain cleanliness of work areas throughout the day.
- Adherence to Policies: Follow all company and safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
- Education: High school diploma or G.E.D. equivalent.
- Work Experience: At least 2 years of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None.
