Luxury Hospitality Strategist

hace 3 semanas


Madrid, Madrid, España Utopia A tiempo completo

We are seeking an exceptional Hospitality Quality and Compliance Strategist to lead the development of our luxury hospitality projects. This role requires a seasoned professional with extensive experience in product creation and operational management in the hospitality industry, capable of assessing and influencing design from an operational perspective and building luxurious products from scratch.

The ideal candidate will have a background as a Head of Product in hospitality, Hotel Manager, Pre-Opening Manager, or a similar role, with a proven track record of building strong products with the highest standards of luxury and efficiency. Key Responsibilities:

  • Preliminary Assessment: Determine service levels based on Utopia's vision by consulting with the product owner.
  • Standard Feasibility Desktop Review: Provide comments on building plans, review and mark up building plans, assess proposed facilities, and evaluate layouts for guestrooms, suites, and public areas.
  • Operations Assessment & Definition: Analyze functional adjacencies and seasonal operational impacts, evaluate circulation and loading/unloading processes, and conduct comprehensive facility assessments to identify areas for improvement.
  • Operational Analysis: Review site master plans, conduct operational assessments, perform competitor analysis and benchmarking, and identify improvement opportunities.
  • Framework Definition: Define property concepts, brand identities, and targeted guest profiles, develop F&B, leisure, and activity concepts, and establish staffing strategies.

Requirements:

  • Extensive operational experience in hospitality projects.
  • Experience with boutique hotels worldwide.
  • In-depth knowledge of High Net Worth Individual (HNWI) guest expectations and luxury service standards.
  • Background as a hotel manager, pre-opening manager, or similar role.
  • Familiarity with commercial aspects, including F&B operations, spa offerings, treatments, and technologies.
  • Ability to analyze and improve guest experience and operational efficiency.
  • Understanding of property management systems and relevant software applications.
  • Excellent communication and collaboration skills.
  • Languages: native or fluent English and Spanish.

Work Arrangement:

  • Fixed-term contract with the possibility of growing into a long-term, full-time engagement as we expand our operations.
  • Fully remote opportunity with flexible hours to accommodate global collaboration.

If you share our mission of creating unparalleled luxury hospitality experiences, we invite you to consider this exciting opportunity.

Benefits:

Competitive compensation package based on candidate experience.



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