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Customer Relationship Executive
hace 3 meses
ABOUT US
Communisis is a leading provider in the UK for tailored customer communication solutions, dedicated to enhancing client interactions with their customers in rapidly evolving markets.
THE ROLE
We are looking for a skilled Client Engagement Manager to join our team on a Fixed Term Contract.
This role operates on a hybrid work model, requiring presence in the office a few days each week.
The successful candidate will collaborate closely with clients to deliver a profitable, efficient, and professional service, taking full ownership of the account/contract. This includes managing Client Relationships, driving Sales/Business Development, overseeing Operations, and leading Teams.
KEY RESPONSIBILITIES
- Daily collaboration with clients
- Development of products with suppliers
- Coordination of product production
- Financial forecasting
EXPERIENCE
- Proven experience in Client Services management within a dynamic corporate setting
- Familiarity with POS/Print operations
- Background in blue-chip compliance environments
- Experience in managing complex incident reporting and complaints
- Relevant degree in a related field
- Exceptional communication and presentation skills
- Bilingual proficiency in required language and English
- Understanding of PSP/Permanent display systems
- Knowledge of global business in premiums/gadgets
- Familiarity with premium products, printing technologies, vouchers, and lotteries
- Skills in briefing, questioning, and production management
- Insight into supplier capabilities in premiums
- Strong client-facing relationship management abilities
- Excellent teamwork skills
- Proficiency in Excel
- Project management expertise
