Customer Relationship Specialist

hace 4 semanas

Barcelona, Barcelona, España EcoVadis A tiempo completo
About the Role

We are seeking a highly motivated and autonomous individual to join our Services of Engagement (SEN) team at EcoVadis. As a Customer Relationship Intern, you will play a key role in supporting our growing network of over 125,000 rated companies in maximizing the value of their EcoVadis subscription.

Responsibilities
  • Support the SEN team in their daily tasks, including administrative activities related to accounts management, such as launching assessments, preparing reports, identifying upsell opportunities, and creating user accounts.
  • Develop and translate content to support the team with their clients and communication.
  • Contribute to the development of new processes and webinars.
  • Analyze product issues to support our Solutions team in understanding how to implement improvements.
  • Maintain knowledge management content and systems.
  • Perform other duties as necessary.
Qualifications
  • Previous experience in customer care or another customer-facing role is required.
  • Fluency in English (written and verbal) is essential, with other languages being a strong plus.
  • Creative problem-solving skills with strong attention to detail.
  • Ability to work well in an international and multicultural environment.
  • Experience with Salesforce is a plus.
About EcoVadis

EcoVadis is a leading provider of sustainability assessment and risk management solutions. Our team is passionate about making sustainability real and is committed to reducing bias and promoting equity in our hiring processes.

What We Offer
  • Competitive salaries and support for personal growth.
  • Extensive onboarding, teammates' support, and a brand-new e-learning platform.
  • Flexible working arrangements, including hybrid options.
  • A dynamic and inclusive work environment.
  • Opportunities for professional development and growth.
How to Apply

If you are a motivated and autonomous individual with a passion for sustainability and customer relationships, we encourage you to apply. Please submit your CV, and our hiring team will review your application. We welcome applications from diverse candidates and are committed to creating an inclusive and equitable hiring process.

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