Operational Support Specialist

hace 3 días


Madrid, Madrid, España Adyen A tiempo completo
Join Adyen's Team as an Operational Support Specialist

At Adyen, we're passionate about delivering innovative and ethical solutions that help businesses achieve their ambitions faster. As an Operational Support Specialist, you'll be part of our Contact Center team, providing support to our merchants worldwide.

Key Responsibilities:
  • Answer in-depth merchant requests about the Adyen platform and provide the necessary guidance.
  • Optimize and automate processes, with a strong focus on scalability.
  • Be an internal product advocate, track product processes, and contribute to the platform by providing feedback and issues you receive from merchants.
  • Provide technical and operational assistance to merchants troubleshooting via phone, web-based tools, and email.
Requirements:
  • You are able to provide coaching, constructive feedback, and set yourself as a role model for the team.
  • You have the proven ability to kickstart projects and initiatives and follow them up to completion.
  • You have an affinity for or a strong interest in technical and operational processes and you are interested in learning more about technical processes; you will also actively seek the answers to what you don't know.
What We Offer:
  • Experience in a technology-driven company or role is a definite plus.
  • Knowledge of the Payments environment is a plus but not strictly required.
  • You can speak and write English fluently; additional languages will be considered a plus.
  • Preferred if you are a Diploma holder or a University graduate.


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