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Digital Sales Account Manager
hace 2 meses
As a Digital Sales Account Manager at SoftwareONE, you will be responsible for building and maintaining strong relationships with our SME clients, understanding their needs and goals. You will act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
Key Responsibilities- Client Relationship Management: Develop and maintain trust-based relationships with SME clients, identifying opportunities for growth and ensuring client satisfaction.
- Service Delivery: Coordinate with internal teams to deliver exceptional service to clients, addressing their digital needs and requirements.
- Renewal Strategy: Develop and execute tailored renewal strategies for each client, leading negotiations to secure contract renewals.
- Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
- Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth and expansion.
- Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
- Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.
- Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.
We are looking for a passionate and experienced sales professional who is driven to deliver exceptional results. The ideal candidate will have:
- Experience in selling technology products and services
- Strong verbal communication and negotiation skills
- Customer onboarding and handling expertise
- Escalation management proficiency
- Request tracking and collaboration skills
- Ability to convert business problems to technical solutions
- Continuous learning orientation
- Fluency in English and Spanish
SoftwareONE is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. We are a culture-first organization that values collaboration, innovation, and customer satisfaction. We offer a dynamic and collaborative work environment, opportunities for professional growth and development, and a competitive compensation and benefits package.
