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Customer Support Representative with Multilingual Expertise
hace 2 meses
Job Title
Customer Support Representative with French or German - Sunday to Thursday shift
About the Role
We are seeking a highly skilled Customer Support Representative to join our team at Amadeus. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our global customer base in the hospitality industry.
Main Responsibilities
- Deliver high-quality verbal and written customer support to meet the evolving needs of our global customers.
- Provide efficient and prompt customer service, technical support, and follow-up on customer requests.
- Develop and implement continuous improvement initiatives to enhance our state-of-the-art customer service by identifying problems and opportunities in our processes.
- Lead cross-department collaboration initiatives, including secondary investigations and escalations.
About You
- You have experience in customer service and are a problem solver who takes initiative to get things done.
- You are a customer-oriented problem solver who can overcome communication barriers and technical obstacles for our customers.
- You are quick to learn new software tools and have a strong proficiency in English, with French or German language skills (B2 level).
- You have a background in hospitality and revenue management, which would be beneficial in this role.
What We Offer
- A vibrant multi-cultural environment with international mobility opportunities.
- A permanent contract and a competitive benefits package, including a pension plan, travel insurance, life insurance, healthcare insurance, and a lunch allowance.
- A hybrid working model in one of the best cities in the world.
- Career growth opportunities and the chance to work with a leading software company.
- A hybrid model (50/50) and working shifts from Sunday to Thursday (with Fridays and Saturdays off).
Diversity & Inclusion
We are an Equal Opportunity Employer and strive to create a culture of belonging and fair treatment, attracting the best talent from all backgrounds. We are committed to fostering an inclusive employee experience and are a leader in Diversity, Equity, and Inclusion in the tech industry.
