Dutch Market Customer Service Representative
hace 1 semana
About ADM Value: We are a leading entertainment company in Europe, dedicated to creating unforgettable experiences for guests of all ages. Our commitment to exceptional customer service sets us apart, ensuring that every visitor leaves with lasting memories.
Job SummaryAs a Dutch-Speaking Customer Service Agent, you will be an integral part of our guest experience team, providing unparalleled support and assistance to visitors from the Netherlands. Your primary responsibility will be to ensure the highest level of customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities- Provide exceptional customer service to Dutch-speaking guests, ensuring their needs are met and exceeded.
- Communicate effectively with guests, colleagues, and management in both Dutch and English.
- Resolve customer complaints and issues in a professional and timely manner.
- Work collaboratively with the guest experience team to ensure seamless service delivery.
- Stay up-to-date with company policies, procedures, and product knowledge to provide accurate information to guests.
- Participate in ongoing training and development to improve customer service skills and knowledge.
- Fluency in Dutch and English, with excellent verbal and written communication skills in both languages.
- Previous experience in customer service, hospitality, or a related field preferred.
- Strong interpersonal skills and a positive attitude, with a genuine passion for delivering exceptional guest experiences.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Flexibility to work shifts, including weekends, evenings, and holidays, as needed.
- Familiarity with computer systems and software applications for data entry, ticketing, and reservation management.
- Knowledge of the local area and tourist attractions is a plus.
- Competitive salary.
- Bonus system.
- Referral program, invite a friend and receive a reward.
- Opportunities for career advancement and professional development.
- A dynamic and inclusive work environment with a diverse team of colleagues.
- The chance to be part of creating magical moments for guests from around the world.
If you are enthusiastic about providing exceptional customer service and creating memorable experiences, we invite you to apply for this exciting opportunity.
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