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Dutch Market Customer Service Representative
hace 2 meses
About Adm Value: We are a leading entertainment company in Europe, dedicated to creating unforgettable experiences for guests of all ages. Our commitment to exceptional customer service sets us apart, ensuring that every visitor leaves with magical memories.
**Job Summary:**
We are seeking a highly skilled Dutch-Speaking Customer Service Agent to join our guest experience team. As a key member of our team, you will provide unparalleled support and assistance to visitors from the Netherlands, ensuring the highest level of customer satisfaction through effective communication and problem-solving skills.
**Key Responsibilities:**
• Provide exceptional customer service to Dutch-speaking guests, responding to their inquiries and resolving issues in a timely and professional manner.
• Utilize strong interpersonal skills and a positive attitude to build rapport with guests and colleagues alike.
• Collaborate with other team members to ensure seamless communication and a high level of customer satisfaction.
• Stay up-to-date with company policies and procedures, as well as local area knowledge and tourist attractions.
• Participate in ongoing training and development to enhance skills and knowledge.
**Requirements:**
• Fluency in Dutch and English, with excellent verbal and written communication skills in both languages.
• Previous experience in customer service, hospitality, or a related field is preferred.
• Strong ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Flexibility to work shifts, including weekends, evenings, and holidays, as needed.
• Familiarity with computer systems and software applications for data entry, ticketing, and reservation management.
**What We Offer:**
• Competitive salary and bonus system.
• Opportunities for career advancement and professional development.
• A dynamic and inclusive work environment with a diverse team of colleagues.
• The chance to be part of creating magical moments for guests from around the world.
