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Strategic Account Manager
hace 2 meses
About the Role
We are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth through strategic partnerships and account management.
Key Responsibilities
- Develop and execute customer success strategies to drive revenue growth and customer retention.
- Build and maintain strong relationships with key stakeholders, including C-level executives and senior decision-makers.
- Provide consultative support to customers, helping them to maximize the value of our solutions and achieve their business objectives.
- Collaborate with cross-functional teams to identify and address customer needs, and to develop and implement solutions that meet those needs.
- Monitor and analyze customer data to identify trends and opportunities for growth, and to develop targeted strategies to drive customer success.
- Develop and maintain a deep understanding of our customers' businesses, including their goals, challenges, and pain points.
- Stay up-to-date with industry trends and developments, and to apply that knowledge to drive customer success and growth.
Requirements
- At least 5 years of experience in a customer-facing role, with a proven track record of driving customer success and growth.
- Strong business acumen and a deep understanding of the customer's business, including their goals, challenges, and pain points.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders.
- Strong analytical and problem-solving skills, with the ability to analyze complex data and develop targeted strategies to drive customer success.
- Fluent in English (B2-C1), with the ability to communicate effectively with customers and stakeholders.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Flexible working hours and a healthy work-life balance.
