IT Senior Manager for CRM Platforms
hace 3 días
Galderma is a leading dermatology company that delivers innovative, science-based solutions to meet the needs of consumers, patients, and healthcare professionals. With a presence in approximately 90 countries, we are committed to advancing dermatology for every skin story.
Job DescriptionWe are seeking an IT Senior Manager for CRM Platforms to join our team in Barcelona. This role will be responsible for the end-to-end product management of our CRM systems and customer service technologies, ensuring alignment with business goals and overseeing the successful implementation of governance practices.
Key Responsibilities- Define the product vision, strategy, and roadmap for the CRM system and customer service technologies.
- Align with the company's goals and objectives.
- Oversee the successful implementation of governance practices, including DevOps, release processes, user adoption and training, and service & support team management.
- Deep understanding of CRM and customer service systems.
- Product management best practices.
- Business analysis.
- Experience in managing IT architecture and outsourced support teams within a regulated environment.
This is an exciting opportunity to join a dynamic team and contribute to the growth and innovation of Galderma. As an IT Senior Manager for CRM Platforms, you will have the chance to work on global and cross-functional projects, and access global career opportunities.
Located in the upscale Eixample District in the heart of Barcelona, Galderma's Global Capability Center offers numerous possibilities for professional development.
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