Customer Support Specialist

hace 2 meses

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
{"title": "Customer Support Specialist", "description": "Job Summary

Teleperformance Spain is seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with the service's quality guidelines for new reviews and recertifications
  • Reactive Support: Provide reactive phone and/or email support for live advertisers
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations
  • Properly prepare and set expectations with businesses about the onboarding and go-live process
  • Develop a deep understanding of the onboarding requirements/processes for our product across different regions
  • Work closely with businesses to collect and submit information required to complete our onboarding process
  • Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process
  • Support ad-hoc operations work as needed
Requirements
  • English C2 level
  • Experience in a fast-paced, scaled operations environments
  • Experience working in a call center environment
  • Experience working in a customer-facing role
  • Extremely high attention to detail and strong organizational skills
  • Structured communicator, both written and spoken
  • Ability to produce high-quality work under strict deadlines
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
  • Ability to work independently and complete day-to-day tasks with minimal supervision
Benefits
  • Full-time position (39 hours/week)
  • Salary 19.200€ gross/year + up to 1.000€ gross/year in bonus
  • This is a Hybrid working model in Barcelona
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Established career path to grow within the project
  • Continuous training and certifications within Google products
  • Bi-weekly, monthly or quarterly contests
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
  • Office location surrounded by the sea (World Trade Center, Barcelona, Spain)
", "lang_code": "en-US"}

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