Danish Customer Experience Specialist
hace 5 días
At Plp Group, we're committed to delivering exceptional customer service. As a Danish Customer Experience Specialist, you'll play a vital role in helping us achieve this goal.
Key Responsibilities:- Provide outstanding customer support through various channels, including chats, calls, and social media queries.
- Offer product and service information to customers, ensuring they have a seamless experience.
- Research and gather information to meet customer needs, resolving issues efficiently.
- Maintain an up-to-date customer information system, ensuring accurate records.
- Identify and escalate priority issues to ensure prompt resolutions.
- Fluent in Danish (verbal and written)
- Strong command of English
- Prior customer service experience is preferred
- Excellent communication skills, both verbal and written
- Customer-oriented with a strong focus on providing exceptional service
- Strong problem-solving skills
- Ability to work in a fast-paced environment
- Proficient in using technology and computer systems
- Monthly Salary
- Performance Incentive
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