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Senior HR Business Partner
hace 2 meses
We are seeking a highly skilled and experienced professional to join our team as a Senior HR Business Partner. As a key member of our HR team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Provide timely and effective support to clients, responding to their queries and resolving issues in a professional and courteous manner.
- Statutory and Year End Reporting: Ensure accurate and timely completion of statutory and year-end reporting requirements, adhering to agreed calendars and KPIs.
- Expertise and Advisory: Utilize your expertise to advise clients on complex issues, ensuring a strong understanding of country-specific legislation and tasks.
- Knowledge Transfer and Training: Support and train apprentices and associates on data management and customer service activities, ensuring they have the necessary skills and knowledge to perform their roles effectively.
- System Maintenance and Testing: Support system maintenance and testing, ensuring that all systems are functioning correctly and efficiently.
- Liaison and Transaction: Liaise and transact with third-party vendors, ensuring smooth and efficient communication and transaction processes.
- SOC Controls and Compliance: Ensure that SOC controls are completed on time and with the necessary evidence, adhering to all security and compliance procedures and quality standards.
- Root Cause Analysis and Preventative Measures: Conduct root cause analysis to identify and resolve issues, suggesting feasible preventative measures to limit reoccurrence.
- Knowledge Transfer and Training: Conduct knowledge transfer sessions, ensuring that the audience has understood and can apply the knowledge effectively.
- Process Maintenance and Updates: Maintain and update DWIs to ensure processes are up-to-date and reflective of the service.
- Issue Reporting and Escalation: Report system issues and defects correctly, logging tickets with necessary details and evidence for investigation.
- Deviation Reporting and Escalation: Highlight deviations from the standard scope of service to the Service Manager, ensuring prompt attention and resolution.
- Confidentiality and Sensitivity: Recognize and deal appropriately with sensitive and confidential information, maintaining confidentiality and discretion at all times.
- Team Collaboration and Communication: Contribute to team meetings, raising issues and concerns promptly to the Service Manager, and building good relationships with internal stakeholders.
- Customer SLA Attainment: Achieve 100% attainment of customer SLA agreements, ensuring timely and effective service delivery.
- Professionalism and Accountability: Demonstrate professionalism and accountability, adhering to all security and compliance procedures and quality standards.
- Adherence to Security and Compliance: Adhere to all security and compliance procedures and quality standards, ensuring the confidentiality, integrity, and availability of data.
- Personal Responsibility and Eagerness to Learn: Take advantage of opportunities to learn and develop new skills, demonstrating personal responsibility and eagerness to explore and acquire necessary skills.
